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PRIVACY POLICY

BT WEATHERBY CARPENTRY AND JOINERY PTY trading as “BURLEIGH DOORS”

Effective Date: 01/01/2022
ABN:92762900909
Website: www.burleighdoors.com

Burleigh Doors Pty Ltd (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Definitions

  • Personal Information: Information or an opinion that identifies or can reasonably identify an individual.
     

  • Sensitive Information: Information about an individual's racial or ethnic origin, political opinions, religious beliefs, sexual orientation, health, genetics, biometrics, or criminal record.
     

  • You/Your: Refers to any person accessing or using our website, products, or services.

2. Types of Personal Information Collected

We may collect the following personal information directly from you or through your use of our website and services:

  • Identity details (name, address, date of birth).
     

  • Contact details (email, phone number).
     

  • Account details (username, password).
     

  • Purchase and payment information (billing/shipping address, payment method).
     

  • Communication records (emails, online chats, phone conversations).
     

  • Website interaction data (IP address, location, browser details, device type, pages visited, cookies).
     

  • Any other information you provide to us voluntarily.

We do not intentionally collect sensitive information unless required by law or with your explicit consent.

3. Purpose of Collection and Use

We collect personal information to:

  • Process orders and deliver products or services.
     

  • Manage customer accounts and provide support.
     

  • Communicate with you regarding purchases, queries, and service updates.
     

  • Send marketing communications (where consented).
     

  • Conduct business analytics, website improvement, and market research.
     

  • Comply with legal obligations or enforce contractual rights.
     

We only collect information where it is reasonably necessary for one or more of our business functions or activities.

4. Legal Basis for Processing

Where applicable, we process your personal information on the following legal bases:

  • With your consent.
     

  • To perform a contract with you.
     

  • To comply with legal obligations.
     

  • To pursue our legitimate business interests.

5. Disclosure of Personal Information

We may disclose your personal information to:

  • Third-party service providers (e.g. payment processors, couriers, IT support, cloud providers, marketing and analytics platforms).
     

  • Legal or regulatory authorities, if required by law.
     

  • Professional advisors (legal, accounting, auditing, insurers).
     

  • Other parties with your consent or at your direction.
     

All third-party providers are contractually obligated to protect your information in accordance with applicable laws.

6. Overseas Disclosure

Certain service providers may store or process data overseas (e.g. cloud storage, SaaS platforms). We take reasonable steps to ensure any overseas recipients handle personal information in accordance with Australian privacy standards.

7. Retention of Personal Information

We retain personal information only as long as necessary to fulfil the purposes for which it was collected or as required by law. When no longer required, we take reasonable steps to securely destroy or de-identify the information.

8. Data Security

We implement appropriate physical, technical, and organizational safeguards to protect your personal information from loss, misuse, unauthorized access, modification, or disclosure. Measures include:

  • Secure servers and data encryption.
     

  • Access controls and staff training.
     

  • Regular monitoring and updates of security protocols.
     

Despite these measures, no transmission or storage of data can be guaranteed to be fully secure.

9. Data Breach Notification

In the event of a notifiable data breach (as defined by the Privacy Act 1988), we will promptly investigate and notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required by law.

10. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Improve functionality and user experience.
     

  • Analyze traffic patterns via analytics tools.
     

  • Personalize content and advertising.
     

You may control cookie preferences through your browser settings. Disabling cookies may affect site performance.

11. Direct Marketing and Communications

We may send you marketing communications if:

  • You have provided consent; or
     

  • You are an existing customer and we are permitted to do so under applicable law.
     

You may opt out of receiving marketing communications at any time by following the instructions in our communications or contacting us directly.

12. Access, Correction, and Complaints

You have the right to request:

  • Access to personal information we hold about you.
     

  • Correction of inaccurate or outdated information.
     

  • A copy of this Privacy Policy in alternative formats (if required).

Complaints
If you have any concerns regarding the handling of your personal information, please contact us. We will respond within a reasonable time and attempt to resolve your complaint.

If you are dissatisfied with our response, you may contact the OAIC:
Office of the Australian Information Commissioner
Website: www.oaic.gov.au | Phone: 1300 363 992

13. Changes to this Policy

We reserve the right to amend this Privacy Policy at any time. Updated versions will be posted on our website with the effective date.

14. Contact Us

Burleigh Doors
5/475 Scottsdale Drive, Varsity Lakes Qld 4227

Email: sales@burleighdoors.com

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